Sustainability Policy and Performance: A written policy incorporating relevant criteria under each principle category below appropriate to the location, nature and scale of your operations.

Environmental Impacts: Ongoing commitment to environmental responsibility.

Applicants must identify the ways in which their organization: 1) mitigates the negative environmental and ecological impacts associated with its operations and increases its positive environmental impacts; 2) establishes achievable targets to lessen negative environmental impacts and regularly monitors, records, and reviews the results.

Performance areas include: Greenhouse Gas Emissions Management and Reduction; Solid Waste Management, Reduction, Reuse and Recycling; Freshwater Consumption Reduction; Wastewater Management; Energy Efficiency, Conservation and Management; Ecosystem and Biodiversity Conservation; and Air Quality Protection and Noise Reduction.

Socio-Cultural Impacts: On-going commitment to socio-cultural responsibility.

Applicants must identify the ways in which their organization: 1) mitigates the negative socio-cultural impacts associated with its operations and increases its positive socio-cultural impacts; 2) establishes achievable targets to lessen negative socio-cultural impacts and regularly monitors, records, and reviews the results.

Performance areas include: Land Use Planning and Management; Preserving the Social Norms and Cultures of Local and Indigenous Communities; Employee, Client, Service Provider, and Community Education and Training; Customer Service; Group Management; Safety and Emergency Preparedness; and Community Benefit.

Economic Impacts: On-going commitment to economic responsibility.

Applicants must identify the ways in which their organization: 1) mitigates the negative economic impacts associated with its operations and increases its positive economic impacts; 2) establishes achievable targets to lessen negative economic impacts and regularly monitors, records, and reviews the results.

Performance areas include: Providing direct and indirect Economic Benefits to Local and Indigenous Communities as well as Conservation Organizations; Responsible Purchasing; Public Health; and Ethical Business Practices.

Innovative Best Practices: Actions your organization has taken that demonstrate exemplary performance within the travel and tourism industry in any of the above areas.