Brighter Futures Terms and Conditions

Basis of sale
The order on the relevant order form constitutes an offer by you to purchase the goods subject to these terms and conditions. The contract is formed when the goods are dispatched by us, having received payment in full from you. Acceptance of our terms and conditions by you is signified by placing an order.

Product availability
We do our best to ensure availability of all our products.  However, please note that as our suppliers are small local artisans handmaking our products, there are occasional delays in the supply. If we are unable to supply an item, we will inform you of the delay and give you an expected delivery date.  All outstanding products are held on file, and we will send them to you in a separate package as soon as they become available. You will not be charged for this separate delivery.

Occasionally we may find ourselves having to cancel and withdraw an item. In these circumstances, we will inform you immediately.

Product descriptions
Items are described and photographed as accurately as possible, but please note as they are handmade sizes, colors and designs may vary. Please see your rights to return orders below.

Delivery
All our products are made in the Gambia and they are collected by us and securely packaged before being shipped to the U.S. Usual delivery times are 14 to 21 days.   For any 'made to order pieces', we will inform you via email of the expected delivery date.   If there is likely to be a delay in delivery we will notify you.   For delivery enquiries please contact our customer services department.

Delivery charges
The delivery charge for the cost of transport of our goods to the U.S. is included in our on-line brochure price. Our delivery charge to addresses in the U.S. mainland is based on standard USPS rates which are determined by weight. This means that delivery rates will be higher if you purchase heavier products such as musical instruments. The charge will be displayed in your shopping basket before you confirm your order. Our minimum delivery charge is $7.00 and our maximum is $40.00. STI does not make any profit from its delivery charge.

If due to product availability, your goods will be sent in separate packages due to a delay on an item, you will still only be charged for delivery once.

For orders to be shipped outside of the mainland U.S., please contact our sales department for a delivery price.

Refunds
You have the right to cancel within seven days of placing your order. If you choose to cancel your order, we will refund your payment.

We want you to be completely satisfied with your purchases, and so do the artisans who have made them. While every effort is made to ensure that the products are the same as our original samples, sometimes differences do occur. If you are unhappy with a product for any reason, please return it with the original packaging in the condition it was received, within 28 days and we will refund the purchase price or replace the item.

If you receive and return a faulty product, STI will also refund all postage costs you incur in returning the goods to us. Where goods are not faulty, STI is not liable for the cost of return postage. Please contact our sales department if you want more information about returning goods.

Customs and duty
For goods delivered within the U.S. all import duties, taxes and VAT are included in the price.

Please note that all shipments outside of the U.S. may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be incurred by you; we have no control over these charges and cannot predict what they may be.

Customer Privacy
It is our policy never to sell or pass your name and address on to other organizations. Your details are confidential and you will never receive unsolicited mail as a result of ordering from STI.

Any information given at the time of ordering or requesting a catalog is recorded by STI.

Inquiries
Please address enquiries to our Customer Services Department.